What are the delivery times? 
Please allow for up to 2 working days to process your order and then 10 to 15 days to deliver it to you. 
Please do not hesitate to contact us at contact@nilupa.fr for further information.


Do you provide order tracking information?
Yes, we do.


I still haven't received my order yet. What is happening ?
If you need assistance in tracking your package or would like to inquire about your package, please contact us by email at contact@nilupa.fr


Do you have a refund policy? 
We do our best to solve any problems our customers may have with their items. If you still wish to get a refund on your order, please contact us within the 14 days after you received your order. For more information, please check our refund policy.